Refund policy
Return and Refund Policy
14-day return request period. You may request a return within 14 days after delivery. To be eligible, the product must be unused, unopened, with its original seal and packaging, and accompanied by proof of purchase.
Health and hygiene exception. Because our products are intended for use around the eye area, opened, unsealed, tested, or used cosmetics cannot be returned for change of mind. Gift cards and final-sale items are not returnable. This does not affect your rights if an item is defective, damaged, incorrectly described, or sent in error.
Damaged, missing, or incorrect items. Please inspect your order promptly. Contact us as soon as possible, preferably within 48 hours of delivery, with your order number and clear photos so we can investigate and provide a replacement, refund, or other appropriate remedy. The 48-hour request helps us handle carrier claims and does not limit rights provided by law.
How to request a return. Before sending anything, use the contact form at eyecareangel.ca/contact or call 778-900-3646. Returns sent without approval may not be accepted. We will provide return instructions and the applicable return address. Do not send returns to a pickup location unless we have confirmed it in writing.
Return shipping. For a change-of-mind return, the customer is responsible for return shipping and the original shipping fee is not refundable. If we sent the wrong item or the product arrived defective or damaged, we will cover reasonable return shipping or provide another remedy.
Refunds. After we receive and inspect an eligible return, we will notify you. Approved refunds are issued to the original payment method. Your bank or card issuer may require additional processing time. We may deduct any disclosed, non-refundable shipping amount where permitted by law.
Subscriptions and cancellations. Cancelling a subscription stops future renewals; it does not automatically cancel or refund an order already processed. Eligible processed orders follow this policy. Please review our Purchase Options Cancellation Policy for subscription management.
Consumer rights. Nothing in this policy excludes or limits rights or remedies that cannot legally be excluded under applicable Canadian or provincial consumer protection law.
退換貨及退款政策
14 天退貨申請期。你可在商品送達後 14 天內提出退貨申請。商品必須未使用、未開封、原封條及包裝完整，並附購買證明。
衛生例外。由於產品用於眼周，因改變心意而退貨時，已開封、拆封、試用或使用過的化妝品不能退回。禮品卡及明確標示為最終銷售的商品亦不接受退貨。如商品有瑕疵、損壞、描述不符或錯寄，此限制不影響你的法定權利。
損壞、遺失或錯寄。請在收貨後盡快檢查。如有問題，最好在 48 小時內提供訂單編號及清楚照片聯絡我們，以便調查並安排換貨、退款或其他適當補救。48 小時通知有助處理承運商索賠，但不限制法律賦予的權利。
申請方法。寄回商品前，請使用 eyecareangel.ca/contact 聯絡表格或致電 778-900-3646。未經批准寄回的商品可能不獲接受。我們會提供退貨指示及適用地址；未經書面確認，請勿寄往取貨地點。
退貨運費。如因改變心意退貨，顧客須承擔退貨運費，原訂單運費不予退還。如我們錯寄，或商品送達時有瑕疵或損壞，我們會承擔合理退貨運費或提供其他補救。
退款。收到並檢查合資格退貨後，我們會通知你。獲批准的退款將退回原付款方式；銀行或發卡機構可能需要額外處理時間。在法律允許範圍內，我們可扣除事先清楚披露且不予退還的運費。
訂閱。取消訂閱只會停止未來續訂，不會自動取消或退款已處理的訂單。已處理訂單如符合資格，適用本政策。訂閱管理詳情請參閱訂購選項取消政策。
消費者權利。本政策不排除或限制加拿大或各省消費者保護法律下不可合法排除的權利或補救。